We kindly ask all booked clients who are suffering cold and flu like symptoms, or anyone who has recently travelled overseas, to please call the salon to discuss your booking and potentially reschedule your appointment. Although the risk in Perth is currently very low of contracting COVID-19, we need to take the necessary precautions, especially being a client based business.
Feeling sick or travelled overseas?
Check in via the SafeWA app
Under the Emergency Management Act 2005 and the Protection of Information (Entry Registration Information Relating to COVID-19 and Other Infectious Disease) Act 2021, it makes it mandatory for us to collect the contact details of patrons attending our premises, including customers, staff, contractors and visitors.
To assist business, the WA Government has developed a free app, SafeWA, which is a digital contact register system.
SafeWA is an efficient and safe way to record patron and visitor contact details where they can check-in via the app use our QR code.
Please make sure you check in via the SafeWA app when you enter the salon. If you do not wish to use the SafeWA app, then we have also provided a manual sign up sheet for you to use.
As per Government directive, we have the right to deny entry to anyone who refuses to provide their contact information.
Minimising the risk
In order to minimise the risk of COVID-19, we ask that you use cashless payment methods where possible.
We encourage all or visitors to practice social distancing, and have also provided sanitiser bottles throughout the salon, so please make sure you sanitise your hands upon entry, and refrain from touching anything when inside.
Please ask our friendly staff if you need anything or have any concerns regarding our COVID-19 policy.
Stay safe and take care!
CANCELLATION AND NO SHOW POLICY
We value your time in the salon and want to give you the best experience possible. We do understand that situations out of our control can arise and illness happens. If you cannot make your appointment we ask that you give as much notice as possible, so we can fill this appointment.
In case of a Late Cancellation or No Show, a fee will be charged:
- Late Cancellation – 30% of your scheduled appointment if you cancel within 24hours of the scheduled start time
- No Show – 50% of your scheduled appointment
Confirming your appointment
You will receive a message/email once your appointment has been booked, to secure your booking it will ask you to confirm. When you confirm your appointment, you will be asked to enter your card details.
Your card will not be charged, unless you cancel your appointment within 24 hours of the scheduled time or do no show for your appointment.
Who has my details?
We use the booking software Fresha, who’s payment processor uses the same secure networks as Uber, Ebay and Spotify. Client details are securely encrypted from end to end and never seen by a staff member.
What do I get charged?
Nothing, we are not charging a deposit for you booking. Payment is collected in store once the service is completed. You will only be charged if you do not show for your appointment and haven’t notified us withing 24 hours of your booking.
I don’t want to enter my card details?
You may request to have this feature removed from your profile, as long as you come to your appointment we will leave it off. If you miss an appointment you will be asked to make payment at your next visit or by bank transfer.
Wild Rose Hair pty ltd
BSB: 012 487
ACC: 414 577 475