Your time at the salon is important to us, and we strive to provide you with the best possible experience. We do understand that situations out of our control can arise, and illness happens. If you cannot make your appointment, we ask that you give as much notice as possible, so we can fill this appointment.
Please note that all deposits made for salon bookings, whether in person or online, are non-refundable. If you need to cancel your appointment, please do so at least 24 hours in advance to have your deposit transferred to your next booking. However, in the case of a Late Cancellation or No Show, a fee will be charged of 50% of the service booked.
You will receive a message/email once your appointment has been booked, to secure your booking it will ask you to confirm. When you confirm your appointment, you will be asked to enter your card details.
We now require you to pay a 50% deposit when making a booking, in the event that you cancel without notice (24 Hours) OR you simply do not turn up at all we reserve the right to keep this deposit. This is based on your appointment value.
For Online Appointments, paying the deposits will be the last step before confirming your appointment.
For Appointments made in person or over the phone, you will receive a TEXT message from our booking platform FRESHA, with a link to securely pay the deposit.
Q. What if I need to change my appointment?
A. Things come up, we get it! You can reschedule your appointment up to 24 hours before and your deposit will be transferred over to your future booking.
Q. Are my details safe?
A. Only the safest! The payment provider is the same as Spotify, Uber, Microsoft, and many many more.
Q. When do I pay the rest?
A. Remaining payments will be collected in-store, and we’ll have the ability to take contactless payments, like Uber!
Q. What if I have a last-minute emergency?
A. We are all human, we get it. We will use our discretion and tend to only keep the deposit of repeat offenders 🙂
Wild Rose Hair pty ltd
BSB: 012 487
ACC: 414 577 475
